Shipping Policy.

What locations do you ship to?

We ship to locations across Canada! All items are shipped from within Canada, so you can rest assured that your order is processed and sent locally. Delivery times may vary depending on your province or territory.

How long does an order take to arrive once shipped?

All orders are processed and shipped as quickly as possible through our domestic carriers using the fastest available shipping method to your location. We typically take 1-3 business days to handle and process your order. The estimated delivery time is usually 5-10 business days.

During busy seasons or due to unforeseen events like postal delays or natural disasters, additional time may be required. Rest assured, we’ll provide you with tracking information for your order, including carrier details. If your package doesn’t arrive, you’re eligible for a refund or replacement. Please reach out to us at info@flowcho.com for any assistance.

Will I receive a tracking number for my package?

Yes! Tracking numbers will be sent to you as soon as your order ships. Occasionally, delays such as postal service issues may arise that are beyond our control. We appreciate your patience and understanding in these situations.

What do I do if my order is lost in the mail?

At Flowcho, all orders are shipped with insurance to protect against lost packages. If your package is lost in transit or returned to us for any reason, we’ve got you covered! While we can’t control the postal service, we will send you a replacement package with priority shipping and full tracking. For more details, check out our Refund and Return Policy or contact us at info@flowcho.com.

Are there any hidden customs fees or import taxes?

We exclusively ship within Canada, so you won’t need to worry about customs fees or import taxes! All prices on our website are displayed in Canadian dollars, and taxes are included at checkout.

Extended Delays

In rare cases, delivery times may exceed our standard shipping policy. If this happens, please contact us at info@flowcho.com so we can help resolve the issue as quickly as possible.